![]() ![]() If the problem persists, contact your IT team or desktop administrator for assistance. Try restarting your computer as a quick troubleshooting step. If your camera does not work in other apps, you may be dealing with a system or camera problem.Work with your IT team or desktop administrator to review your Windows user profile, antivirus, camera driver, and general computer settings for anything that may block Highfive's access to your camera. If your camera works in other apps, you are likely running into a security or permissions issue that prevents Highfive from accessing your camera.Check and see if your camera works with any other applications.For laptop users, there may also be a sliding camera switch or button on your laptop that can disable your camera and block Highfive's access to it. Make sure there is no physical camera privacy cover that is obstructing your camera lens. ![]() If you have an alternate USB camera or cable to use, give them a try to see if your current one may be faulty. If you are using an external USB camera, disconnect and reconnect it from your computer, and then rejoin your meeting. ![]()
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